IF YOU REQUIRE GP OUT OF HOURS SERVICES, THE NUMBER IS NOW: 111
As of Monday 6th June 2016 on the day appointments will ONLY be bookable via the telephone. These will be available from 8:30am onwards.
ALL APPOINTMENTS FOR THE DAY WILL BE RELEASED AT 8:30AM - THERE WILL BE NO OPTION TO RING AGAIN AT 2:30PM
Changes To The Appointment System
Why Are We Making These Changes?
Currently staff time is taken with booking appointments at the front desk taking away resource from the telephones.
The current system is unfair to those who cannot attend in person and who have to use the phone.
CQC recommended we increase resource on the telphones at 8:30am - these changes will allow us to do that.
The practice has invested in changes to the phone system to increase the number of lines.
By releasing all appointments at 8:30am - patients have more times and choice available to them.
You Now Have A Named Allocated GP
For further details please ask at reception
Our Spring newsletter is now available!
Either click on the link below or follow the scrolling 'News' link above
Advanced Physiotherapy Practitioner – New service available at The Orchard
If you have a muscle or joint problem you can now book to see our Advanced Physiotherapy Practitioner rather than a GP.
Our Advanced Physiotherapy Practitioner is a highly skilled, specialist physiotherapist who is able to assess , diagnose and treat complex musculoskeletal and spinal problems, such as osteoarthritis, disc problems, sprains and strains, trapped nerves and joint stiffness.
They are able give advice, refer for investigations such as xrays, scans and blood tests or refer to other services such as physiotherapy, podiatry or orthopaedics.
This new specialist service can be booked at reception.
Welcome to The Orchard Surgery in Bromborough, Wirral
The Orchard medical practice was established in the heart of Bromborough, in 1958, when the original purpose-built - an innovation at the time - premises were erected. Over the years, the practice has evolved, keeping pace with medical advances and outgrowing that first small bungalow. Today, we are a 4 doctor partnership, offering a full range of general medical services based on modern family practice while at the same time, we believe, retaining many of the traditional qualities appreciated by patients. Our practice covers an area within an approximate 3 mile radius of Bromborough, including Eastham, other surrounding villages and parts of Bebington.
Our newly-built, enlarged premises, on the same site, opened in September 2011, allowing us to expand the range of services available to our patients. This process of innovation is continuing. The building is 2 storey, with all direct patient services situated on the ground floor.
The premises are compliant with disability legislation and, as such, are fully accessible to people with disabilities.There are 2 designated parking bays close to the entrance of the building.
There is a new, enlarged, carpark at the front, and there is street parking to be found within a short distance, should the carpark on occasion, at busy times, be full.
Patient Participation Group
The Orchard Surgery has a PPG who meet monthly and work with the surgery team to promote the practice and review services. If you are interested in joining the group or would like more information please click on the "Patient Group" link to the right to see contact details.
FRIENDS AND FAMILY TEST
We would like your feedback on the care or treatment we give you any time you visit your GP or have contact with the practice. Please click on the link to the right "friend & family survey" and complete the short questionnaire. We appreciate you taking the time to do this.
Extended Hours (from September 2014)
In response to patient demand from recent surveys, from week beginning 15th September 2014 we will be offering early morning and late evening appointments. Appointments will be available until 8pm on Wednesday evenings with a GP and healthcare assistant and from 7am on Thursday mornings with GP and practice nurse. These appointments will be pre-bookable and not for emergencies. Emergency cover will still be available from the out of hours service at these times. The surgery will be open for those patients with the pre-bookable appointments only. The surgery phones will be switched over to the answer machine.
We hope this will help those patients with work, childcare, carer commitments etc who find it difficult to attend appointments during normal opening times.
On-line appointments and prescriptions
In order to use our online facilities you first have to register with the surgery. If you are not already registered please contact reception to obtain details.
Once you have your letter with log-in details please click on one of the links below for on-line services and you will be guided through the registration process before you can order prescriptions or book appointments.